Terms & Conditions
Please read these Terms & Conditions carefully before using the Neu Organics website or purchasing our products.
Introduction
Welcome to Neu Organics. By accessing or using our website you agree to follow these Terms & Conditions. These terms apply to your use of our website and the purchase of our products. Please read them carefully before placing an order. If you do not agree with these terms you should discontinue using the website.
Products & Availability
Neu Organics offers personal hygiene products including Bamboo Gel Sanitary Pads and Banana Gel Sanitary Pads. We also provide washroom hygiene solutions such as sanitary-pad vending machines and incinerators where available. We aim to keep product descriptions and images accurate. However slight differences in color or appearance may occur due to photography and screen settings. Product availability may change without prior notice.
Pricing & Payments
Prices and applicable charges will be displayed on the website or during checkout. Prices and promotional offers may change from time to time. Any change will not automatically alter an order that has already been accepted unless required by law or agreed with the customer. Payments must be completed using the payment methods made available during checkout. Customers are responsible for providing accurate billing information.
Orders & Order Confirmation
Placing an order is a request to purchase the selected products. Order confirmation and acceptance will depend on the order process followed by Neu Organics. We may contact customers to verify order details when needed. If an order cannot be fulfilled due to product availability or another valid reason we will communicate the next steps and arrange any eligible refund.
Shipping & Delivery
We aim to process and deliver orders within the estimated delivery period provided at the time of purchase. Delivery timelines may vary depending on the destination and courier availability. Delays may occur due to weather conditions or other circumstances beyond our reasonable control. For further details please review our Shipping & Refund Policy on the Neu Organics website.
Returns & Refunds
Return and refund requests are handled according to our applicable Shipping & Refund Policy and relevant consumer protection laws. Due to the hygiene nature of sanitary pads special conditions may apply to opened or used products. This does not limit any rights customers may have under applicable law. Please contact our support team before returning a product.
User Responsibilities
Customers must provide accurate contact details and delivery information when placing an order. You agree not to misuse our website or attempt unauthorized access to its features. You must not use the website for fraudulent activities or upload harmful code or content. We reserve the right to take appropriate action in response to misuse of the website subject to applicable law.
Intellectual Property
Website content including text graphics logos product photographs and branding associated with Neu Organics may be protected by intellectual property laws. You may not copy reproduce distribute or commercially use this material without permission from the relevant rights holder unless permitted by law.
Product Information & Use
Customers should read product packaging and instructions before using any product. Product information on the website is provided to help customers make informed purchasing decisions and should not replace professional medical advice where such advice is needed. If you experience discomfort or an unexpected reaction while using a product discontinue use and seek appropriate professional guidance.
Limitation of Liability
Neu Organics aims to provide a reliable website and accurate product information. To the extent permitted by applicable law we are not responsible for indirect losses arising from website interruptions or circumstances beyond our reasonable control. Nothing in these terms excludes or limits any liability or customer rights that cannot legally be excluded or limited.
Changes to Terms
Neu Organics may update these Terms & Conditions when necessary. Updated terms will be published on this page with changes taking effect as stated in the updated terms or as required by applicable law. Customers are encouraged to review this page periodically to stay informed.
Contact Information
If you have questions about these Terms & Conditions or an order placed through Neu Organics, please visit our official website and use the available contact details. Include your order number and a clear description of your query so our team can assist you.